Faculty Reference Listserv

The purpose of the Facref listserv is for the faculty to have one group address to which to send requests for assistance in lieu of emailing Reference Staff members individually.

1. Kevin is project leader.
2. Kevin will review the request ASAP and will either answer the question or delegate it to another Reference Staff member.
3. Kevin will respond to the list accepting responsibility or delegating question.
4. If Kevin does not respond within a hour of question receipt, other Reference Staff members will assume responsibility and notify list.
5. Once responsibility is accepted, responder will notify faculty sender the question was received and is in process.
6. If Randy knows Kevin is unavailable, Randy will take responsibility for accepting or delegating question.
7. Kevin will appoint another Reference Staff member to review questions for acceptance or delegation when he is on vacation or otherwise out of the office for any extended period.
8. Charlene and Vicenç will accept or delegate questions arriving overnight and in the morning hours.
9. Any Reference Staff member can accept any question by notifying the list.
10. These questions will come from faculty and must be handled as priority matters.