Transfering Calls from the Reference Desk
After answering the call, press "transfer" and then the extension of the staff member you are transfering the call to (8-XXXX). The library staff member will answer. Indicate to them that they have a call and press "transfer" again. You can then hang up the phone.
Answering the Circulation Desk phone from the Reference Desk (also answering the Reference Desk phone from the Circulation Desk)
When the circ desk phone is ringing, press "*7" and this should answer the phone. You can also answer the ref desk phone from circ by using the same means.
Greetings
Regular semester hours
Greeting 1: Away from Desk
Hello, you have reached the LSU Law Library Reference Desk. The Reference Desk is open from 8 AM to 8 PM Monday through Friday and 9 AM to 1 PM on Saturday. The reference librarian is not available right now. Please call back later. If you need immediately assistance, please call the Circulation Desk at 225-578-8814. Thank you.
Greeting 2: Closed
Hello, you have reached the LSU Law Library Reference Desk. The Reference Desk is now closed. Please call during the times that the Desk is regularly staffed, 8 AM to 8 PM Monday through Friday and 9 AM to 1 PM on Saturday. Thank you.
Intersession hours
Greeting 1: Away from Desk
Hello, you have reached the LSU Law Library Reference Desk. During Law Center intersession the Reference Desk is open from 8 AM to 5 PM Monday through Friday. The reference librarian is not available right now. Please call back later. If you need immediately assistance, please call the Circulation Desk at 225-578-8814. Thank you.
Greeting 2: Closed
Hello, you have reached the LSU Law Library Reference Desk. The Reference Desk is now closed. During the Law Center's intersession the Desk is staffed from 8 AM to 5 PM Monday through Friday only. Please call back during those hours. Thank you.
Greeting Activation Instructions
Greeting 1: When the reference desk is open
Greeting 2: When the reference desk is closed
1. Dial voicemail: 8-5600
2. Enter extension: 8-4042#
3. Enter password: 4042#
4. Press "3" to Administer Personal Greetings
5. Press "3" to Activate Greeting
6. Enter greeting number 1 or 2
7. Hang up
To SHUT OFF automatic answer (goes to Rita's message with no ring)
1. Pick up phone
2. Push #88
3. Hang up
To ACTIVATE auto answer
TROUBLESHOOTING
If the phone is not accepting calls either Call Forwarding or Auto Answer may be active. To deactivate, pick up the handset and dial #22 and/or #88.
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